The warranty starts from the order date to an end-customer for the first time, as evidenced by the original customer’s purchase invoice , order-ID from online, Amazon or other HICTOP's authorized resellers, customer's Email for the order, and Product bar code, tell us which product you purchased, and describe the issue as clearly as possible through text, images or videos. This will help our team to solve your issues more efficiently.
If the Product was originally purchased from authorized HICTOP Distributor or Resellers, the HICTOP Distributor deals with this warranty on behalf of HICTOP. If you need technical support or warranty service, please contact the HICTOP distributor you purchased from.
We are able to provide technical support and warranty service if you purchase from other sources or through personal transfer, but you will have to bear the cost of replacement parts yourself !
The official website will update the firmware version from time to time, customers who need it can download it on the corresponding page by yourself ! If you have any questions, welcome to give us feedback !
1. 1-year Limited Warranty begins from the date you purchase your product.
2. 6-months Limited Part Warranty for consumable parts. (nozzle module, glass platform, etc)
3. No warranty for Product Gifts or Accessories in the tool package（TF card, USB cable, wrench, spatula, pliers, etc）.
4. Our warranty service can provide new parts as replacements. During the warranty period of the product, for some models of products, if we can confirm that the problem of the product is only caused by a certain damaged part, we can provide new parts as a replacement.
5. When we ship products or accessories, we will give priority to shipping from the local area. For example, if a buyer in US needs a certain part, we will choose to ship from US if there is on stock in the local warehouse, it will take about a week to deliver properly！Or we will choose to ship from China if out of stock in local warehouse, in this case, it will take about 25 days to deliver properly once the package is ship out！
Note: Evidence of the purchase date shall be provided to HICTOP（Order-ID and Product bar code）.